Which report(s) do yo use to decide which knowledge base articles to write?
Below is the answer and explanation for which report(s) do yo use to decide which knowledge base articles to write?
Which report(s) do yo use to decide which knowledge base articles to write?
- Average ticket response time.
- Average ticket response time by rep.
- Ticket volume by category. â
- All of the above.
Correct answer
Ticket volume by category. â
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