What should the Administrator recommend if a user forgets their password and needs it reset? The user is not locked out and the company does not use single sign on.

• The Administrator can unfreeze the user
• The user can reset their own password by clicking ‘Forgot Password’ on the login page ✅
• The Administrator can unlock the user
• The Administrator can reset the user’s password from the user record using ‘Change Password’

Correct Answer

The user can reset their own password by clicking ‘Forgot Password’ on the login page ✅

Explanation

In our scenario, we know the user is not locked out, so their user record does not need to be unlocked. There is also no need for the Administrator to reset the user’s password as they are able to do it themselves by clicking ‘Forgot Password’ on the login page.

If the company used single sign on, the user would not be able to reset their own password via the login page.

The Administrator does not need to unfreeze the user in this scenario.

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