Below is the answer and explanation for how often should you edit your knowledge base articles? How often should you edit your knowledge base articles? Any time you get negative feedback on an article. Monthly. Whenever products ...
Below is the answer and explanation for how often should you edit your knowledge base articles? How often should you edit your knowledge base articles? Any time you get negative feedback on an article. Monthly. Whenever products Read article →
Below is the answer and explanation for in order to assess customer service agent performance, which of the following reports should you look at? In order to assess customer service agent performance, which of the following reports ...
Below is the answer and explanation for in order to assess customer service agent performance, which of the following reports should you look at? In order to assess customer service agent performance, which of the following reports Read article →
Below is the answer and explanation for true or false? when setting up your conversations email inbox, you should connect your personal email. True or false? when setting up your conversations email inbox, you should connect your ...
Below is the answer and explanation for true or false? when setting up your conversations email inbox, you should connect your personal email. True or false? when setting up your conversations email inbox, you should connect your Read article →
Below is the answer and explanation for an example of an extended value milestone is when a customer: An example of an extended value milestone is when a customer: Gets the outcome they expected. Renews their account. ...
Below is the answer and explanation for an example of an extended value milestone is when a customer: An example of an extended value milestone is when a customer: Gets the outcome they expected. Renews their account. Read article →
Below is the answer and explanation for the hubspot knowledge base tool can do all of the following except: The hubspot knowledge base tool can do all of the following except: Offer related articles to readers. Restrict ...
Below is the answer and explanation for the hubspot knowledge base tool can do all of the following except: The hubspot knowledge base tool can do all of the following except: Offer related articles to readers. Restrict Read article →
Below is the answer and explanation for which of the following is a benefit of phone support? Which of the following is a benefit of phone support? It’s cheaper for your company. Customers can get immediate help ...
Below is the answer and explanation for which of the following is a benefit of phone support? Which of the following is a benefit of phone support? It’s cheaper for your company. Customers can get immediate help Read article →
Below is the answer and explanation for true of false? you can edit the NPS question in hubspot. True of false? you can edit the NPS question in hubspot. True. False. ✅ Correct answer False. ✅ The ...
Below is the answer and explanation for true of false? you can edit the NPS question in hubspot. True of false? you can edit the NPS question in hubspot. True. False. ✅ Correct answer False. ✅ The Read article →
Below is the answer and explanation for fill in the blank: you should use a customer effort score instead of a customer satisfaction survey when you want to understand. Fill in the blank: you should use a ...
Below is the answer and explanation for fill in the blank: you should use a customer effort score instead of a customer satisfaction survey when you want to understand. Fill in the blank: you should use a Read article →
Below is the answer and explanation for fill in the blank: reach out to your to ask them to complete advocacy actions. Fill in the blank: reach out to your to ask them to complete advocacy actions. ...
Below is the answer and explanation for fill in the blank: reach out to your to ask them to complete advocacy actions. Fill in the blank: reach out to your to ask them to complete advocacy actions. Read article →
Below is the answer and explanation for true or false? customer journey maps are only useful for customer-facing individuals. True or false? customer journey maps are only useful for customer-facing individuals. True. False. ✅ Correct answer False. ...
Below is the answer and explanation for true or false? customer journey maps are only useful for customer-facing individuals. True or false? customer journey maps are only useful for customer-facing individuals. True. False. ✅ Correct answer False. Read article →
Below is the answer and explanation for true or false? a knowledge base is a type of self-service. True or false? a knowledge base is a type of self-service. True. ✅ False. Correct Answer True. ✅ The ...
Below is the answer and explanation for true or false? a knowledge base is a type of self-service. True or false? a knowledge base is a type of self-service. True. ✅ False. Correct Answer True. ✅ The Read article →
Below is the answer and explanation for a service level agreement is a(n). A service level agreement is a(n). Ticket pipeline. Commitment between a service provider and a client. ✅ Understanding of the amount of time it ...
Below is the answer and explanation for a service level agreement is a(n). A service level agreement is a(n). Ticket pipeline. Commitment between a service provider and a client. ✅ Understanding of the amount of time it Read article →
Below is the answer and explanation for which of the following is an appropriate knowledge base title? Which of the following is an appropriate knowledge base title? What are the ins and outs of hubspot? How do ...
Below is the answer and explanation for which of the following is an appropriate knowledge base title? Which of the following is an appropriate knowledge base title? What are the ins and outs of hubspot? How do Read article →
Below is the answer and explanation for fill in the blank: when creating a customer journey map, you should map out what your customer is and. Fill in the blank: when creating a customer journey map, you ...
Below is the answer and explanation for fill in the blank: when creating a customer journey map, you should map out what your customer is and. Fill in the blank: when creating a customer journey map, you Read article →
Below is the answer and explanation for true or false? you should only include four stages in your customer journey map. True or false? you should only include four stages in your customer journey map. True. False. ...
Below is the answer and explanation for true or false? you should only include four stages in your customer journey map. True or false? you should only include four stages in your customer journey map. True. False. Read article →
Below is the answer and explanation for in terms of a customer journey map, what does intended value refer to? In terms of a customer journey map, what does intended value refer to? When customers expectations are ...
Below is the answer and explanation for in terms of a customer journey map, what does intended value refer to? In terms of a customer journey map, what does intended value refer to? When customers expectations are Read article →
Below is the answer and explanation for which of the following is not a best practice when creating knowledge base articles? Which of the following is not a best practice when creating knowledge base articles? Use questions ...
Below is the answer and explanation for which of the following is not a best practice when creating knowledge base articles? Which of the following is not a best practice when creating knowledge base articles? Use questions Read article →
Below is the answer and explanation for fill in the blank: when responding to a customer, you should use an email template to. Fill in the blank: when responding to a customer, you should use an email ...
Below is the answer and explanation for fill in the blank: when responding to a customer, you should use an email template to. Fill in the blank: when responding to a customer, you should use an email Read article →
Below is the answer and explanation for true or false? Your leadership team should be the ones to create the customer journey map. True or false? Your leadership team should be the ones to create the customer ...
Below is the answer and explanation for true or false? Your leadership team should be the ones to create the customer journey map. True or false? Your leadership team should be the ones to create the customer Read article →
Hi, my name is Michal Krčmář. I am digital entrepreneur currently based in Prague (Czechia). I’ve been working on websites and delivering online marketing campaigns as a commercially-focused freelancer since 2006 for big prestigious brands, worked in-house for many years as consultant, manager or director and run several own startups. I founded/co-founded several companies with annual turnaround around 10+ mio USD. When I am not actually working on my business I try to constantly pass on my broad experience through seminars and online training, I also organize company trainings and workshops.
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