Below is the answer and explanation for how often should you revisit your customer journey map to ensure it’s kept up to date? How often should you revisit your customer journey map to ensure it’s kept up ...
Below is the answer and explanation for how often should you revisit your customer journey map to ensure it’s kept up to date? How often should you revisit your customer journey map to ensure it’s kept up Read article →
Below is the answer and explanation for fill in the blank: the primary goal of a customer journey map is to. Fill in the blank: the primary goal of a customer journey map is to. Understand the ...
Below is the answer and explanation for fill in the blank: the primary goal of a customer journey map is to. Fill in the blank: the primary goal of a customer journey map is to. Understand the Read article →
Below is the answer and explanation for a help desk does all of the following except: A help desk does all of the following except: Streamline intake. Provide feedback. ✅ Improve experiences with reporting. Triage customer issues. ...
Below is the answer and explanation for a help desk does all of the following except: A help desk does all of the following except: Streamline intake. Provide feedback. ✅ Improve experiences with reporting. Triage customer issues. Read article →
Below is the answer and explanation for true or false? you should only reach out to your detractors. True or false? you should only reach out to your detractors. True. False. ✅ Correct answer False. ✅ The ...
Below is the answer and explanation for true or false? you should only reach out to your detractors. True or false? you should only reach out to your detractors. True. False. ✅ Correct answer False. ✅ The Read article →
Below is the answer and explanation for the four key moments to keep in mind when customer journey mapping are: first impression, intended value, extended value. the four key moments to keep in mind when customer journey ...
Below is the answer and explanation for the four key moments to keep in mind when customer journey mapping are: first impression, intended value, extended value. the four key moments to keep in mind when customer journey Read article →
Below is the answer and explanation for when should you use multiple ticket pipelines? When should you use multiple ticket pipelines? If your tickets go through different stages. ✅ If you provide multiple products or services. If ...
Below is the answer and explanation for when should you use multiple ticket pipelines? When should you use multiple ticket pipelines? If your tickets go through different stages. ✅ If you provide multiple products or services. If Read article →
Below is the answer and explanation for when should you consider using a chatbot? When should you consider using a chatbot? If human bandwidth is a constraint. If the cost of making a mistake is low. If ...
Below is the answer and explanation for when should you consider using a chatbot? When should you consider using a chatbot? If human bandwidth is a constraint. If the cost of making a mistake is low. If Read article →
Below is the answer and explanation for when should a company create multiple customer journey maps? When should a company create multiple customer journey maps? If they sell to multiple personas that go through different processes. ✅ ...
Below is the answer and explanation for when should a company create multiple customer journey maps? When should a company create multiple customer journey maps? If they sell to multiple personas that go through different processes. ✅ Read article →
Below is the answer and explanation for what is a snippet? What is a snippet? A reusable text block. ✅ An email template. The bit of text on a ticket record. A ticket. Correct answer A reusable ...
Below is the answer and explanation for what is a snippet? What is a snippet? A reusable text block. ✅ An email template. The bit of text on a ticket record. A ticket. Correct answer A reusable Read article →
Below is the answer and explanation for all of the following are reasons to @ mention someone on a ticket record except: All of the following are reasons to @ mention someone on a ticket record except: ...
Below is the answer and explanation for all of the following are reasons to @ mention someone on a ticket record except: All of the following are reasons to @ mention someone on a ticket record except: Read article →
Below is the answer and explanation for true or false? experiencing lower ticket volume is a good indicator that your knowledge base is working well. True or false? experiencing lower ticket volume is a good indicator that ...
Below is the answer and explanation for true or false? experiencing lower ticket volume is a good indicator that your knowledge base is working well. True or false? experiencing lower ticket volume is a good indicator that Read article →
Below is the answer and explanation for which of the following is a benefit of live chat? Which of the following is a benefit of live chat? It’s an easy way to answer complicated questions. It’s immediate. ...
Below is the answer and explanation for which of the following is a benefit of live chat? Which of the following is a benefit of live chat? It’s an easy way to answer complicated questions. It’s immediate. Read article →
Below is the answer and explanation for the extended value stage is when you. The extended value stage is when you. Offer your customer more than they were expecting. ✅ Renew your customer’s account customer renews with ...
Below is the answer and explanation for the extended value stage is when you. The extended value stage is when you. Offer your customer more than they were expecting. ✅ Renew your customer’s account customer renews with Read article →
Below is the answer and explanation for with service hub, you can complete all of the following tasks except: With service hub, you can complete all of the following tasks except: Gather intake. Route tickets. Monitor all ...
Below is the answer and explanation for with service hub, you can complete all of the following tasks except: With service hub, you can complete all of the following tasks except: Gather intake. Route tickets. Monitor all Read article →
Below is the answer and explanation for true or false? it’s a good idea to write your knowledge base titles as questions. True or false? it’s a good idea to write your knowledge base titles as questions. ...
Below is the answer and explanation for true or false? it’s a good idea to write your knowledge base titles as questions. True or false? it’s a good idea to write your knowledge base titles as questions. Read article →
Below is the answer and explanation for an example of a customer using self-service is when they: An example of a customer using self-service is when they: Live chat with an employee. Search for their inquiry and ...
Below is the answer and explanation for an example of a customer using self-service is when they: An example of a customer using self-service is when they: Live chat with an employee. Search for their inquiry and Read article →
Below is the answer and explanation for in terms of customer support, what does triage mean? In terms of customer support, what does triage mean? Gathering support inquiries. Responding to support inquiries. Reporting and analyzing on support ...
Below is the answer and explanation for in terms of customer support, what does triage mean? In terms of customer support, what does triage mean? Gathering support inquiries. Responding to support inquiries. Reporting and analyzing on support Read article →
Below is the answer and explanation for you should use a call-out in a knowledge base article to: You should use a call-out in a knowledge base article to: Draw the reader’s attention to an important detail. ...
Below is the answer and explanation for you should use a call-out in a knowledge base article to: You should use a call-out in a knowledge base article to: Draw the reader’s attention to an important detail. Read article →
Below is the answer and explanation for in hubspot, help desk is comprised of all of the following tools except: In hubspot, help desk is comprised of all of the following tools except: Reporting. Automation. Knowledge base. ...
Below is the answer and explanation for in hubspot, help desk is comprised of all of the following tools except: In hubspot, help desk is comprised of all of the following tools except: Reporting. Automation. Knowledge base. Read article →
Below is the answer and explanation for true or false? the only way to move tickets to different stages is manually. True or false? the only way to move tickets to different stages is manually. True. False. ...
Below is the answer and explanation for true or false? the only way to move tickets to different stages is manually. True or false? the only way to move tickets to different stages is manually. True. False. Read article →
Hi, my name is Michal Krčmář. I am digital entrepreneur currently based in Prague (Czechia). I’ve been working on websites and delivering online marketing campaigns as a commercially-focused freelancer since 2006 for big prestigious brands, worked in-house for many years as consultant, manager or director and run several own startups. I founded/co-founded several companies with annual turnaround around 10+ mio USD. When I am not actually working on my business I try to constantly pass on my broad experience through seminars and online training, I also organize company trainings and workshops.
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