Even if an application has all the desired functionalities and technical operations, it can be unappealing and cause inconvenience for end-users.
KRCMIC is proficient in testing customer’s responses to your application. Our technical team has been working in software development and testing for more than 13 years and that in QA consulting for 10 years. We also provide recommendations to enhance a product’s usability and make your software or brand more eye-capturing, attractive, and user-friendly. As a result, help you in shaping your goals into reality.
We analyze your solution in terms of ease and clarity to the end-users, using our profound knowledge in technology, business, and UX trends and expertise in multiple industrial sectors.
Our team analyzes how easy your application is to navigate. Also, we help to identify complicated, vague, and inconvenient navigation components.
Performance of fundamental and advanced tasks is assessed under the influence of application usage. This is to check whether a user can finish the multiple operations in your application.
The convenience of display of GUI elements is assessed, i.e., checking of text and background colors, compliance with standards such as Section 508 and WCAG (Web Content Accessibility Guidelines), if applicable.
Our UX audit includes multiple checks, including reviewing architecture design, detecting vulnerabilities, UI flaws, and performance bugs. Possible recommendations for improvement are also given.
Based on web or application analytics, the solution is investigated to identify the user’s main responses.
Clarity and ease of application framework and navigation are checked for customers. Possible defaults are exposed, such as using web statistics, high usage of search and browsing features identified before meeting the endpoint, and more.
In the end, a complete audit report is prepared that lists the usability problems and limits, along with their classification based on severity. Recommendations to reduce and remove these issues are also mentioned.
In addition to usability testing and audit, we offer UX services owing to our experienced and skilled UX specialists, web designers, and business analysts. As a result, important data is collected, which may be unavailable from previous UX design.
Your target audience members are thoroughly researched via interviews, expert reviews, surveys, eye movement tracking, and other methods to gather information regarding their issues and needs. Based on the data collected, models are constructed to observe the interaction of users with your product.
Prototype versions of possible users are created using information such as name, background, bio, goals, and habits, etc.
The investigation is done to check the response of a persona to solve the issue using your solution. Our experience in UX research and testing brings about ideas to create such solutions.
We Map out all the possible touchpoints your user may encounter while using your application.
A model of your product is created to demonstrate the application’s features, operation, and logic.
To discover usability issues and possible adoption limits, your software application or a part of it is tested from a user’s perspective.
Your software application is analyzed based on different components, i.e., performance, security, functionality, compatibility, usability, etc.
In addition to complete usability testing, thorough research of UX is also offered. It includes user research, persona creation, user journey mapping, and UI prototyping, all the way to usability and UI testing with additional designing of the solution if needed.
A major challenge is to complete usability testing services with a lack of real data such as persona and user journey. Our skills in UX research and testing come in handy here. To perform persona creation, real users’ software models are created having real needs, issues, and desires. Moreover, the user journey is mapped out to construct a visual presentation of the product usage.
Based on our experience in multiple domains such as retail, healthcare, manufacturing, banking, etc., we understand the real needs and usage patterns of our users.
Different groups of users have different requirements. Therefore, even there is one application in context, the methods of usability requirements and testing may vary. Let us take an example of a corporate application for employees. While introducing real-life business problems, convenience for multiple roles within a company is tested. Moreover, the availability of UI elements is checked, i.e., whether the elements can aid new users while not disturbing the experienced ones.
To guarantee successful usability testing, we create real-life situations to test your application on multiple devices with different settings. For mobile applications, we create different real-life scenarios such as distractions, multi-tasking, unstable connectivity, and multiple types of data inputs (touchscreens, voice inputs, etc.).
For desktop applications, the influence factors on usability may be illumination in the room or office or connectivity to external devices like a mouse, etc.
In addition to detecting usability problems, a priority list is made according to the severity of issues. Also, we make sure that no new problems arise after the application’s usability components are updated.
A UX researcher is not aware of the action plan of a real user that he/she may perform on the tested application. By comparing the usability features of your application with a set of usability heuristics, the researcher examines the features.
Unlike heuristic evaluation, a UX researcher is provided with a list of the possible operations and scenarios used by a user in a tested application.
A prototype model or a ready application is tested by the users (target audience) to finish the framework designed by a UX developer. During the execution of a scenario, users are requested to express their thoughts, reasoning, and guesses of their particular actions. The results of the test are filed, and the UX researcher makes a report.
The addition of application usage, interviews, web statistics, and surveys to testing and UX research is also available for extension in sample data and a secondary user perspective.
Need professional assistance for Usability Testing? Then you can email me at info@krcmic.com, call at +420 722 829 579 or use the form below. Would you like to expand your business network? Then don't forget to follow me on LinkedIn, Facebook, Instagram and Twitter.
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