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In terms of a customer journey map, what does intended value refer to?

Below is the answer and explanation for in terms of a customer journey map, what does intended value refer to?

In terms of a customer journey map, what does intended value refer to?

  • When customers expectations are exceeded.
  • The customers ïŹrst experience.
  • When the customer feels conïŹdent they will get what they expect.
  • When the customer got what they expected. ✅

Correct answer

When the customer got what they expected. ✅

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