Below is the answer and explanation for how can social media listening increase customer advocacy?

How can social media   increase customer advocacy?

• Responding only to positive social posts and re-sharing them tells the rest of your followers how great you are.
• Responding only to negative social posts with helpful, knowledgeable responses shows that you care.
• Responding to social posts whether they’re positive or negative shows that you’re listening, and your customers are being heard. ✅
• Responding to a social post within one hour shows that your company is full of social- savvy whipper snappers.

Correct answer

Responding to social posts whether they’re positive or negative shows that you’re listening, and your customers are being heard. ✅

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