Frequently, when customers call Cloudy Computing for product support, they do not have their product serial number to hand and have to call back. Cloudy Computing uses Screen Flows to ensure the customer support reps gather all required information. When a customer has to call back, the customer service team loses all the data they have gathered and have to restart the Screen Flow when the customer calls back. What would you recommend to improve the process?
Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Frequently, when customers call Cloudy Computing for product support, they do not have their product serial number to hand and have to call back. Cloudy Computing uses Screen Flows to ensure the customer support reps gather all required information. When a customer has to call back, the customer service team loses all the data they have gathered and have to restart the Screen Flow when the customer calls back. What would you recommend to improve the process?
Frequently, when customers call Cloudy Computing for product support, they do not have their product serial number to hand and have to call back. Cloudy Computing uses Screen Flows to ensure the customer support reps gather all required information. When a customer has to call back, the customer service team loses all the data they have gathered and have to restart the Screen Flow when the customer calls back. What would you recommend to improve the process?
- Freeze Interview
- Pause Interview ✅
- Stop Interview
- Hold Interview
Correct Answer
Pause Interview ✅
Explanation
An Administrator can configure a flow so that it can be paused and resumed. Once enabled, the “Pause” button will appear on every screen that has pause enabled.
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