Fill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.
Below is the answer and explanation for fill in the blank: you should use a customer effort score instead of a customer satisfaction survey when you want to understand.
Fill in the blank: you should use a customer effort score instead of a customer satisfaction survey when you want to understand.
- Ease of completing a task. â
- Overall satisfaction vs. satisfaction at a particular moment.
- Satisfaction at a particular moment vs. overall satisfaction.
- Impact of a bug or outage.
Correct answer
Ease of completing a task. â
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