Cloudy Computing would like to be able to link related Cases together. As the Admin, what would you recommend?
Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Cloudy Computing would like to be able to link related Cases together. As the Admin, what would you recommend?
Cloudy Computing would like to be able to link related Cases together. As the Admin, what would you recommend?
- Case Merge
- Case Hierarchies ✅
- Lookup Field
- Master-Detail Field
Correct Answers
Case Hierarchies ✅
Explanation
Case hierarchies can be used to link Cases together. A user can complete the “Parent Case” field on the child case to create a Case hierarchy and relationship between Cases.
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