Cloudy Computing generates Leads from various sources such as web-to-lead, inbound sales calls and telemarketing. Leads should follow a qualification process that is dependent on where the Lead originated. How can this be achieved in Salesforce? (Choose 3)
Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Cloudy Computing generates Leads from various sources such as web-to-lead, inbound sales calls and telemarketing. Leads should follow a qualification process that is dependent on where the Lead originated. How can this be achieved in Salesforce? (Choose 3)
Cloudy Computing generates Leads from various sources such as web-to-lead, inbound sales calls and telemarketing. Leads should follow a qualification process that is dependent on where the Lead originated. How can this be achieved in Salesforce? (Choose 3)
- Page Layouts
- Record Types ✅
- Lead Processes ✅
- Lead Status Picklist Field ✅
- Custom Picklist Field
Correct Answers
Record Types ✅
Lead Processes ✅
Lead Status Picklist Field ✅
Explanation
When different processes are required to manage types of Leads, we can create multiple Record Types and Lead Processes.
A Record Type can have its own Lead Process. Lead Process values are determined by the Lead Status picklist field. A Lead Process can contain some or all of the values contained in the Lead Status field.
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