Salesforce Certification Test Questions&Answers

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Cloudy Computing generates Leads from various sources such as web-to-lead, inbound sales calls and telemarketing. Leads should follow a qualification process that is dependent on where the Lead originated. How can this be achieved in Salesforce? (Choose 3)

Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Cloudy Computing generates Leads from various sources such as web-to-lead, inbound sales calls and telemarketing. Leads should follow a qualification process that ...

Cloudy Computing is experiencing a large number of support tickets from Salesforce users. What feature could you, as the Administrator, leverage to enable easier troubleshooting?

Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Cloudy Computing is experiencing a large number of support tickets from Salesforce users. What feature could you, as the Administrator, leverage to ...

While testing a new feature, the VP of Customer Service at Cloudy Computing has accidentally created 100 Cases in Salesforce. What is the quickest way to delete these?

Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: While testing a new feature, the VP of Customer Service at Cloudy Computing has accidentally created 100 Cases in Salesforce. What is ...

What is TRUE about converting a lookup relationship to a master-detail relationship? (Choose 2)

Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: What is TRUE about converting a lookup relationship to a master-detail relationship? (Choose 2) What is TRUE about converting a lookup relationship ...

Alistair and Andy are both on the Recruitment team at Cloudy Computing. They should both be able to review and edit Applications, however only Andy as the Manager, should be able to delete Applications. Both users are currently assigned the ‘Recruitment Team’ profile. How can this requirement be achieved in Salesforce?

Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Alistair and Andy are both on the Recruitment team at Cloudy Computing. They should both be able to review and edit Applications, ...

What should the Administrator recommend if a user forgets their password and needs it reset? The user is not locked out and the company does not use single sign on.

Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: What should the Administrator recommend if a user forgets their password and needs it reset? The user is not locked out and ...

Cloudy Computing would like Opportunity owners to receive an email 7 days before the Opportunity close date to ensure Opportunities are being worked or updated accordingly. As the Administrator, what solution should you recommend?

Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Cloudy Computing would like Opportunity owners to receive an email 7 days before the Opportunity close date to ensure Opportunities are being ...

To improve their customer service, Cloudy Computing would like to use Salesforce to guide their support reps as they collect the details of an issue from a customer. They would like support reps to automatically see the fields they need to complete and guidance on what to ask the customer. What would you recommend?

Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: To improve their customer service, Cloudy Computing would like to use Salesforce to guide their support reps as they collect the details ...

What is required to be set up before you create an Email Alert?

Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: What is required to be set up before you create an Email Alert? What is required to be set up before you ...

Fields can be set to not-visible or read-only based on which of the following?

Below is the answer and explanation for the question in the Salesforce Admin Practice Exam: Fields can be set to not-visible or read-only based on which of the following? Fields can be set to not-visible or read-only ...

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Hi, my name is Michal Krčmář. I am digital entrepreneur currently based in Prague (Czechia). I’ve been working on websites and delivering online marketing campaigns as a commercially-focused freelancer since 2006 for big prestigious brands, worked in-house for many years as consultant, manager or director and run several own startups. I founded/co-founded several companies with annual turnaround around 10+ mio USD. When I am not actually working on my business I try to constantly pass on my broad experience through seminars and online training, I also organize company trainings and workshops.

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