Exam Name: HubSpot Service Hub Software Certification Exam
Exam URL: https://academy.hubspot.com/courses/hubspot-service-software
Credit: https://academy.hubspot.com/
All rights and credit go to HubSpot as they are the sole owner and original creator of the test.
Exam Name: HubSpot Service Hub Software Certification Exam
Exam URL: https://academy.hubspot.com/courses/hubspot-service-software
Credit: https://academy.hubspot.com/
All rights and credit go to HubSpot as they are the sole owner and original creator of the test.
Below is the answer and explanation for how often should you revisit your customer journey map to ensure it’s kept up to date? How often should you revisit your customer journey map to ensure it’s kept up ...
Below is the answer and explanation for how often should you revisit your customer journey map to ensure it’s kept up to date? How often should you revisit your customer journey map to ensure it’s kept up Read article →
Below is the answer and explanation for fill in the blank: the primary goal of a customer journey map is to. Fill in the blank: the primary goal of a customer journey map is to. Understand the ...
Below is the answer and explanation for fill in the blank: the primary goal of a customer journey map is to. Fill in the blank: the primary goal of a customer journey map is to. Understand the Read article →
Below is the answer and explanation for a help desk does all of the following except: A help desk does all of the following except: Streamline intake. Provide feedback. ✅ Improve experiences with reporting. Triage customer issues. ...
Below is the answer and explanation for a help desk does all of the following except: A help desk does all of the following except: Streamline intake. Provide feedback. ✅ Improve experiences with reporting. Triage customer issues. Read article →
Below is the answer and explanation for true or false? you should only reach out to your detractors. True or false? you should only reach out to your detractors. True. False. ✅ Correct answer False. ✅ The ...
Below is the answer and explanation for true or false? you should only reach out to your detractors. True or false? you should only reach out to your detractors. True. False. ✅ Correct answer False. ✅ The Read article →
Below is the answer and explanation for the four key moments to keep in mind when customer journey mapping are: first impression, intended value, extended value. the four key moments to keep in mind when customer journey ...
Below is the answer and explanation for the four key moments to keep in mind when customer journey mapping are: first impression, intended value, extended value. the four key moments to keep in mind when customer journey Read article →
Below is the answer and explanation for when should you use multiple ticket pipelines? When should you use multiple ticket pipelines? If your tickets go through different stages. ✅ If you provide multiple products or services. If ...
Below is the answer and explanation for when should you use multiple ticket pipelines? When should you use multiple ticket pipelines? If your tickets go through different stages. ✅ If you provide multiple products or services. If Read article →
Below is the answer and explanation for when should you consider using a chatbot? When should you consider using a chatbot? If human bandwidth is a constraint. If the cost of making a mistake is low. If ...
Below is the answer and explanation for when should you consider using a chatbot? When should you consider using a chatbot? If human bandwidth is a constraint. If the cost of making a mistake is low. If Read article →
Below is the answer and explanation for when should a company create multiple customer journey maps? When should a company create multiple customer journey maps? If they sell to multiple personas that go through different processes. ✅ ...
Below is the answer and explanation for when should a company create multiple customer journey maps? When should a company create multiple customer journey maps? If they sell to multiple personas that go through different processes. ✅ Read article →
Below is the answer and explanation for what is a snippet? What is a snippet? A reusable text block. ✅ An email template. The bit of text on a ticket record. A ticket. Correct answer A reusable ...
Below is the answer and explanation for what is a snippet? What is a snippet? A reusable text block. ✅ An email template. The bit of text on a ticket record. A ticket. Correct answer A reusable Read article →
Below is the answer and explanation for all of the following are reasons to @ mention someone on a ticket record except: All of the following are reasons to @ mention someone on a ticket record except: ...
Below is the answer and explanation for all of the following are reasons to @ mention someone on a ticket record except: All of the following are reasons to @ mention someone on a ticket record except: Read article →
Hi, my name is Michal Krčmář. I am digital entrepreneur currently based in Prague (Czechia). I’ve been working on websites and delivering online marketing campaigns as a commercially-focused freelancer since 2006 for big prestigious brands, worked in-house for many years as consultant, manager or director and run several own startups. I founded/co-founded several companies with annual turnaround around 10+ mio USD. When I am not actually working on my business I try to constantly pass on my broad experience through seminars and online training, I also organize company trainings and workshops.
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