Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator.
Below is the answer and explanation for the question in the Salesforce Exams.
Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator.
- True
- False ✅
Correct Answers
False ✅
Explanation
Assignment rules are a powerful feature within Salesforce to assist your team’s automation of its lead generation and customer support processes. Assignment rules in Salesforce are used to define to whom your leads and cases (customer questions, issues or feedback) are assigned based on any one of a number of specified criteria you determine.
A lead or case assignment rule often consists of multiple rule entries to specify exactly how leads and cases are assigned throughout your go-to-market teams. For example, related to customer service inquiries, a standard case assignment rule might have multiple entries – cases with “Type equals Gold” are assigned to the Gold Level service queue, cases with “Type equals Silver” are assigned to the Silver Level service” queue, and so on.
The above question is related to the Salesforce Exams. You can find all the updated questions and answers related to the Salesforce Admin Practice Exam on the “Salesforce Exams” page. If you find the update in questions or answers, do comment on this page to let us know. I will update the answers as soon as possible.
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