Below is the answer and explanation for what is a social media service level agreement (SLA)?

What is a social media service level agreement (SLA)?

• A contract between a service provider and a customer regarding the scope of the in- person or over-the-phone service to be provided.
• The agreement a company makes to commit to answering social media responses in a specific amount of time. ✅
• A confidentiality agreement that creates a legal obligation to privacy and compels those who agree to keep any specified information obtained in social media secure.
• An agreement designed to regulate the relationship between a provider of social media marketing services and a client for those services.

Correct answer

The agreement a company makes to commit to answering social media responses in a specific amount of time. ✅

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