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When should a company create multiple customer journey maps?

Below is the answer and explanation for when should a company create multiple customer journey maps?

When should a company create multiple customer journey maps?

  • If they sell to multiple personas that go through different processes. ✅
  • If they sell multiple products or services.
  • If they have multiple customer-facing teams.
  • Never.

Correct answer

If they sell to multiple personas that go through different processes. ✅

The above answer is related to HubSpot service hub software certification exam. You can find all the updated questions and answers related to HubSpot service hub software certification exam on the “Service hub software certification answers” page. If you find any error or update in question or answers, do comment below and let us know. We will update the answers as soon as possible.

Learn more about HubSpot service hub software certification exam: https://academy.hubspot.com/courses/hubspot-service-software

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